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I don't see the Mic button at the bottom of the track so I can't record audio

When there are multiple tracks visible you need to expand one of them (via the little expand button to the...

April 19th, 2024 2199 views 0 likes
I'm experiencing latency when recording my voice. It's playing back late or out of sync with the beat.

Latency is the worst! But you can fix it by adjusting the Latency Offset. Watch the video below to see how...

April 19th, 2024 2414 views 0 likes
Building Blocks videos won't load

This can happen for a few different reasons. First, test Vimeo Our videos are hosted by Vimeo. So first...

April 19th, 2024 3763 views 0 likes
My mic isn't working in the Building Blocks Sing lessons or Audible Genius Studio

If you're experiencing problems with recording audio, this guide will help you identify and resolve the most common issues. 🎯...

April 19th, 2024 2622 views 1 likes
I'm having software performance problems in Building Blocks or Audible Genius Studio like glitching, crackling, skipping, etc

All Browsers Start by closing all current tabs except Audible Genius, and then refresh the page. If this doesn't help......

April 19th, 2024 2183 views 0 likes
When trying to load Building Blocks in Chrome, the page gets stuck on the loading spinner

In Chrome, please try the following: Open the developer console by pressing option-command-i While that's open, click and hold the...

April 19th, 2024 2195 views 0 likes
The Building Blocks demonstration videos aren't playing back correctly

If the videos won't load at all, see here. If the videos are lagging behind, freezing, or having any other...

May 17th, 2024 2226 views 0 likes
I purchased Building Blocks but it still shows up as "Free Trial" in my account

Go to https://account.audiblegenius.com Wait one minute and refresh your browser. If it still shows as a Free Trial… From the...

November 23rd, 2024 1323 views 0 likes
No Sound in Building Blocks or Studio on Mobile (iPhone / Android)

Issue You may experience a situation where: The challenge or Studio (DAW) produces no sound But videos (like lesson demos)...

April 9th, 2026 51 views 0 likes
How to Report an Incorrect Song Score in Building Blocks

If you submit a song and feel like the score isn’t accurate, you can report it directly from within the...

April 17th, 2026 16 views 0 likes