If you normally log into your online account with Google or Facebook login, you won't be able to log into the iPad app since it only allows email-based login (google/facebook coming soon). Do the following:

1. Log into your online account.
2. From the top left dropdown select “Profile”
3. In the “Login” row you should see “Facebook” or “Google”. And next to that you should see a “Change To Email” link. Click it.
4. You should then see a “Reset Password” link appear. Click it, reset your password.
5. Log into the iPad app with your email and new password.

If the above doesn't apply, or doesn't fix it, other issues can sometimes arise when:

1. Copying/pasting your info. Try instead manually typing in your email and password.
2. Using a password helper app. Again try entering your password in manually.
3. Using a connected keyboard. Try instead using the iPad onscreen keyboard.
4. Using the TAB key to switch from the email field to the password field. Try tapping into the password field instead. 
5. Does your password have spaces in it? Reset your password to one without spaces.
6. Make sure your email address is all lowercase.

If it still doesn't work, reach out to us via the Contact Us button at the top of this page.